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RETURN POLICY

PRODUCT RETURN POLICY

Products purchased through our online store cannot be returned to our business if they have been unsealed. After the expiry of your withdrawal period (as per below, see "Withdrawal - Product Returns"), you must contact our business using the contact details we have provided to you for any product returns you wish to make.

WITHDRAWAL - PRODUCT RETURNS

According to current legislation, you have the right to withdraw from this contract within 14 calendar days from the date you received the product without giving any reason. However, for the right of withdrawal provided for by current legislation, the following exceptions apply to products and services provided in our online store, and we draw your attention to them. The right of withdrawal for distance contracts, which include contracts concluded through our online store, does not apply in the following cases:

a) the supply of sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.

b) the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which depends on fluctuations in the market which cannot be controlled by the supplier.

c) the supply of goods which are liable to deteriorate or expire rapidly.

d) service contracts after the service has been fully performed, if the performance has begun with the consumer's prior express consent and with their acknowledgement that they will lose their right of withdrawal once the contract has been fully performed by our business.

e) the supply of newspapers and periodicals of any kind, excluding subscription contracts for the supply of such publications.

In order to exercise your right of withdrawal, you must inform our business of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the model withdrawal form (without this being mandatory) which you can find here.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Furthermore, you must return the product in the exact condition in which you received it, along with the original proof of purchase (invoice or payment receipt), without undue delay and in any event within 14 days from the day on which you informed us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

In the event that you exercise your right of withdrawal, you will bear the cost of returning the products. For returns made after the 14-day period, it is at our business's discretion to accept or reject them, in accordance with the above (see "Product Return Policy"). If you withdraw from the contract concluded with our business in accordance with the law, we will refund all payments received from you, including the costs of delivery (excluding the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event within 14 calendar days from the day on which we are informed about your decision to withdraw from this contract and we receive the product, provided that the product has not been damaged or deteriorated. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

If the returned product has been damaged or deteriorated due to your fault, or its value has been diminished by handling other than what was necessary to establish the nature, characteristics and functioning of the products, our business will assess the value of the damage and the amount of the decrease in value. In the event that our business is obliged to refund you, the corresponding amount of the damage will be deducted from the total refund amount. We advise you to make your returns with secure delivery for greater safety and to always keep your shipping receipt until we confirm its receipt.

Our business is not responsible for any loss or damage during the shipping of your returns. All products are your responsibility from the moment of their receipt until the moment our business receives the return.

DEFECTIVE PRODUCTS

If a product is defective or does not fully satisfy you, please contact our business directly, specifically the customer service department, which you can reach at the following contact address:

Psalti 4, 24100, Kalamata,

and by phone: +30 2721021122.

Our business has all the obligations towards you that are provided for the seller in the Civil Code. Especially in case of a defect in the product sold to you, you can

a) request its replacement with another one free of charge, unless this is impossible or requires disproportionate expenses

b) request a reduction in the price, and

(c) withdraw, unless it is an insubstantial actual defect.

The above obligations do not exist if the defect has been caused by you, or by force majeure in a narrow or broad sense. In case of a proven defect in the product according to the specialized knowledge required for its evaluation (e.g. corked, oxidized), the costs of return and shipping of the new product are not borne by the consumer. Also, in case of a defective product, the Producer of the product is responsible for any damage you may suffer, whose details we clearly provide for each product we make available to you in accordance with Article 6 of Law 2251/1994, as amended and in force. In case of purchase with a discount, you have the right to return and exchange for a product of equal value to your purchase even after the offer expires.